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Front Office

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HIRED! CONGRATULATIONS TO ANA - Front Office at Dermatology practice

HIRED!  CONGRATULATIONS TO BLAIR - Front Office for Plastic Surgery pratice

HIRED! CONGRATULATIONS TO CHINA! - Front Office at Cardiology practice

Job #2471

AESTHETICS

FRONT OFFICE

(Job #2471) FRONT OFFICE for high profile Aesthetics practice in Beverly Hills. Opportunity to be the first face of the practice, welcome clients on their arrival and set the stage for an amazing patient experience!

 

JOB DETAILS

  • Handle calls with polish, poise and professionalism answering questions and providing information about the practice and its services

  • Make and confirm appointments ensuring patients have advance preparation details to ensure they arrive ready for their procedure

  • Collect and document payments

  • Corresponding with patients via phone, email and social media

  • Ensure the Reception and Front Office areas are always clean, well-stocked and organized

  • Stay current with products and services to provide information to patients regarding benefits of products 

  •  

REQUIREMENTS

  • Prior experience in some area of aesthetics (Derm, Spa, Plastics, Retail…..)

  • Upbeat and enthusiastic personality to engage callers and visitors

  • Personal polished presentation, professional communication skills (written and spoken)

  • Eager and able to quickly learn new processes and work with management as new opportunities evolve

  • Experience working in a fast paced environment, able to adjust priorities to suit ever-changing needs

  • Strong customer service skills

  • Product sales skills with an ability to proactively discuss the benefits of products and services with a goal to selling products and booking consultations and procedures

  • Fine attention to detail and follow-through;  able to prioritize and manage tasks with minimum guidance

  • Strong computer skills with EMR experience highly desired

  • Medical Assistant certification a plus to help you understand and explain procedures to callers

  • Prior medical office experience required (beyond externship)

 

SCHEDULE, COMPENSATION AND BENEFITS

  • M-F 40-hr work week.  Primarily 8:30-5:30p

  • Paid Medical, Vacation, Sick, Holidays and 401(k)

  • $26-28/hr depending on experience (years of experience, medical assisting cert….),  with Bonus opportunities

  • Discounts on company products and services!

TEMP TO PERM

Job #2469

FRONT OFFICE SUPERVISOR

(Job 2469) TEMP TO PERM FRONT OFFICE SUPERVISOR / UNIT SECRETARY for BEVERLY HILLS AREA Pediatrics practice. Seeking someone experienced in leading the Front Office as the first step in the Patient Care and Billing processes.

 

JOB DETAILS:

Permanent, full-time position Lead 2 staff in the Front Office.

Ensure the billing details are current, copays and other advance monies are collected at check-in

Maximize the schedule working to fill holes as needed to maximize doctor time with patients

Triage callers’ needs ensuring timely followup when needed

Coordinate with Back Office to handle requests for medical records and prescriptions

Support the needs of multiple doctors throughout the practice as required

 

REQUIREMENTS

5+ years’ experience in a medical office including supervision of at least 2 direct reports

MUST understand how billing works to ensure the first step of the billing process at check in is handled thoroughly

Experience in handling a very busy Front Desk atmosphere,

Computer proficient including experience using an EMR system

Able to handle multiple distractions and a variety of tasks

Patience in handling the special needs of the parents of young patients Must be able to remain calm when dealing with upset or nervous parents

 

SCHEDULE, SALARY AND BENEFITS

9-5p (During Training) then 9”30a-5:30p with ½ day Saturday once per month (paid as Overtime)

Salary of $29+ depending on experience (if Saturday paid at time-and-a-half)

Benefits package includes 50% percentage toward Health PPO HMO, 2 weeks’ vacation after 1 year, 3 days accrued Sick, 401(k) eligible after 1 year AND Profit Sharing, paid Holidays and Paid Parking, AFLAC

Job #2466

AESTHETICS

FRONT and BACK OFFICE

(Job #2466) MEDICAL FRONT and BACK OFFICE for a Beverly Hills PLASTIC SURGERY and INTERNAL MEDICINE practice. 

RESPONSIBILITIES

  • Make and confirm appointments ensuring a solid schedule for best use of practitioner time

  • Coordinate schedules for multiple practitioners in and out of the office

  • Provide appointment planning details to patients

  • Check in patients confirming personal, insurance and co-payment information

  • Triage caller inquiries ensuring a quick and professional follow-up of information

  • Create patient files and update existing files using EMR system

  • Room patients taking vitals, documenting medical history and changes from last visit

  • Assist with exams when extra hands are needed

  • Blood draw and injections helpful but not required

 

QUALIFICATIONS

  • Strong organizational and teamwork skills are required as this position works hand-in-hand with other staff members

  • Blood draw and injections helpful but not required

  • Medical Assistant Certification and experience working both Front and Back Office

  • Must have a professional-level of verbal communication and presentation appropriate for a high-level aesthetics practice

  • Ability to thrive in a fast-paced environment, evaluating task priorities shifting duties as needed Medium level of computer proficiency with an ability to pick up new programs with relative ease and light guidance 

  • Ability to arrive on time, daily to work for the benefit of the patients and co-workers.

  • Mindset that whatever needs to be done to ensure proper patient care is in the job description!

 

SCHEDULE, SALARY AND BENEFITS

  • M-F 8:30a-5:30p

  • Competitive salary based on experience

  • Benefits include 100% paid health insurance from employer’s options, Vacation, Sick, Holidays and fully paid parking.

Job #2464 

FRONT DESK

(Job #2464) FERTILITY practice in middle LA seeking experienced FRONT OFFICE

JOB DETAILS

  • Front Office coordinator for a single-doctor fertility practice

  • Handle calls, messages and triage of urgent matters

  • Make and confirm appointments maximizing practitioner time with patients

  • This practice does NOT accept insurance, so this role requires confidence to collect large amounts from self-paying patients PRIOR TO treatment.

  • Open new patient charts and make ongoing updates to existing charts

  • Coordinate patient requests with Back Office and Practitioners to ensure timely followup. 

  • The office focus is on IVF treatments, Egg freezing, 

  • Solo practitioner, Genetic testing, therefore lots of procedures are upfront payors. 

  •  

REQUIREMENTS

  • 3+ years' experience as a Medical Front Office with consistent work history is required

  • Must have strong people skills, a warm personality and calm demeanor to assist patients in high-stress situations

  • Time management skills as fertility is a very time-sensitive specialty, so one needs to be able to re-prioritize tasks and still accomplish planned work items.

  • Computer proficiency including prior experience using an EMR/EHR system

  • Professional level of speech, writing and other communication

  • Ideal candidates have experience in Fertility or other areas of women’s health

 

SCHEDULE, COMPENSATION AND BENEFITS

  • M-F 8a-5p 

  • $24+/hr DOE. 

  • Benefits include paid health, dental, pension plan, PTO plan, holidays and parking

Job #2462 

FRONT DESK

PATIENT CARE COORDINATOR

(Job #2462) FRONT DESK PATIENT CARE COORDINATOR for a BEVERLY HILLS concierge Interventional Pain Management and Wellness Practice!   The ideal candidate will be comfortable multi-tasking with great customer service and sales skills.

 

JOB DETAILS

  • Creating a wonderful first impression for patients as the first person they interact with both in person and over the phone

  • Courteously and professionally assist all callers with scheduling, confirming, rescheduling, and canceling of appointments/procedures

  • Verify new patient status and subsequently establish new patient profiles in EMR system as necessary, while ensuring all current patient information is accurate and complete

  • Checking patient insurance eligibility prior to appointments and procedures

  • Answering and triaging phone calls and moving patients through the intake and checkout process. Including payment and other administrative items

  • Ensure that all appointments/procedures are scheduled appropriately so the medical team can concentrate on the well-being of the patients

  • Prepare patient charts, maintain patient records in EMR System Request, locate, send, and receive patient medical records

  • Professionally communicate with referring sources, and patients to ensure details are handled

  • Prepare and process correspondence with a professional level of grammar, timeliness and follow-through

  • Answers routine medical administrative inquiries and drafts letters for physicians and other clinical staff.

  • Direct patients to the correct channels for their medical care, billing questions or other needs

  • Other responsibilities assigned by supervisor or operations manager

REQUIREMENTS

  • Must have 2+ years of Administrative experience in a Medical Practice

  • Prior experience with EMR systems required

  • Knowledge of Insurance eligibility and benefits

  • Professional with a positive attitude

  • Strong customer service skills and ability to provide excellent service to VIP clientele

  • Highly organized with a dedication to follow through and an ability to proactively anticipate needs

  • Ability to thrive in a fast-paced, detail-oriented environment

 

SCHEDULE, COMPENSATION AND BENEFITS

  • Monday-Friday 8:30a-5:00p Pay: Starting at $28.00 per hour

  • Benefits: Health, Dental, Vision, 401k, PTO, Paid parking, 3 Sets of scrubs yearly

Job #2459

AESTHETICS

FRONT OFFICE

(Job #2459) - Santa Monica area DERMATOLOGY practice seeks experienced medical FRONT OFFICE ASSISTANT.

JOB DETAILS

  • Handle phones, triage caller needs, providing callers with information about practice products and services, facilitate action by back office staff and practitioners when needed

  • Make and confirm appointments providing patients with preparation details

  • Collect payments for services and products

  • Check patients in, initiating chart and coordination transfer to the back office

  • Assist with inventory of office and medical supplies

  • Coordinate faxes and emails with appropriate staff

 

JOB REQUIREMENTS

  • 2+ years consistent experience working in a medical private practice as a Front Office 

  • Computer proficient with experience working with an EMR system - Nextech a plus!

  • Polished communication skills written and spoken for phones, emails and charting

  • Understanding of Dermatological terminology and procedures highly desired

  • Ability learn about practice services and products and be able to proactively educate callers with a goal to securing an appointment or consultation

  • Ability to be punctual to work every day and ready to start by assigned work time.

  • Willingness to assist back office with rooming a patient, taking vitals and documenting a medical history.

  • Full understanding of and compliance with HIPAA and OSHA regulations

  •  

SCHEDULE, COMPENSATION AND BENEFITS

  • M-F 8:30a-5:30p  (no nights/weekends)

  • $22-25 depending on level of experience

  • Strong benefits package including FULL Anthem HMO (or option to choose PPO and employees only pays the difference), 401(k) after 1,000 hours, Sick, Vacation, Holidays and Paid Parking

Job #2455

CALL CENTER COORDINATOR

(Job # 2455) Seeking an experienced CALL CENTER COORDINATOR for a GROWING Culver City medical practice If you enjoy a fast pace ensuring callers get the warm welcome and informaition they need, this is a wonderful opportunity for you! 

JOB DETAILS

  • Coordinate a high volume of calls for multiple specialties

  • Triage caller needs, identifying proper routing of calls

  • Make and confirm appointments providing key details for patient preparation

 

REQUIREMENTS

  • Spanish Bilingual Preferred (Written and Verbal) with a confident and understandable phone voice

  • Ability to ask pointed questions of callers to determine their needs

  • Phone skills to handle calls effectively but also efficiently to address multiple phone lines

  • Understanding of basic Medical terminology to handle calls effectively

  • Ability to work in a fast-paced office atmosphere where the ability to get on and off the phone quickly in a professional manner is required.

·       

SCHEDULE, COMPENSATION AND BENEFITS

  • M- F, 8am - 5pm

  • $23+/hr DOE

  • Strong Benefits Package includes Medical, Dental Vision, Paid Parking, PTO, Holiday, Sick, 403b (employee contribution only)

Job #2452

SCHEDULER

(Job #2452)  SURGERY SCHEDULER for Concierge Cardiology practice near Beverly Hills.

This position handles all details for and with patients in scheduling and preparing for procedures and surgeries.

 

JOB DETAILS

  • Coordinate dates and times for medical procedures and surgeries with patients.  

  • Work with patients to get pre-op details in order including bloodwork and pre-op exams with results in-house prior to procedure.

  • Get consents and other paperwork handled with patients

  • Counsel patients on details to prepare for prior to procedure, what to expect during the process and what to have in place for post-procedure.

  • Double-check to ensure ALL pre-procedure details are in order and the patient is ready prior to procedure day

REQUIREMENTS

  • High level of proficiency in the Epic EMR system (absolutely required!)

  • Prior experience scheduling surgeries using Epic EMR

  • Strong understanding of medical insurance including verifications and prior authorizations

  • Proactive mentality to get patients to handle the details, paperwork and preparation in a timely manner so as not to delay the procedure

  • High attention to detail ensuring everything is in place prior to surgery and patient is prepared

  • Ability to prioritize tasks in a fast-paced/high pressure environment

  • Calm demeanor to walk patients through the process answering questions and providing important information.

  • Dedication to prompt follow-up of requests and efficiency in handling details

  • Experienced in evaluation priorities and adjusting tasks as needed with minimum supervision

  • Proactive attitude in assisting others to ensure a smooth process for patients, doctors and co-workers 

  •  

SCHEDULE, COMPENSATION AND BENEFITS

  • M-F 8a-5pm

  • Competitive Compensation based on experience

  • Benefits include Health Insurance, Parking, Vacation, Sick and Holidays, Pension Plan participation

Job #2447

MEDICAL SECRETARY

(Job #2447)  MEDICAL SECRETARY for Cardiology practice in Beverly Hills.

This position is for someone who is very accommodating and can work directly with the doctor to handle all scheduling and patient needs

 

JOB DETAILS

  • Scheduling and coordinating multiple cardiac procedures i.e.: Nuclear stress tests, vascular studies, echocardiograms, cardiac CT scans, treadmills, holter monitors, cath lab

  • Taking and handling messages for the doctor

  • Maintaining doctor schedule for surgery and other meetings

  • Add a patient to the EMR system

  • Handle pharmacy call and refills

  • Triage patient needs, coordinating follow-up with doctor

  • Coordinate patient pre-surgical consents, records requests and other miscellaneous documents

 

REQUIREMENTS

  • Prior experience as a private practice doctor's administrative assistant or secretary

  • Ability to handle a fast pace while remaining focused and reprioritizing tasks as needed

  • Ability to proactively approach patients and initiate the conversation of Concierge membership

  • Strong knowledge of medical terminology for internal medicine or cardiology

  • Computer proficient to learn the EMR system to schedule and maintaiin patient data

  • Professional communication verbal and written

  • Initiative to reach out to patients, collect payments and ensure patient satisfaction

  •  

SCHEDULE, COMPENSATION AND BENEFITS

  • M-F 8a-5pm

  • Competitive Compensation based on experience 

  • Benefits include Health Insurance, Parking, Vacation, Sick and Holidays

Job #2433

FRONT OFFICE

and

MEDICAL ASSISTANT 

(Job # 2433)  MEDICAL ASSISTANT / FRONT OFFICE for Central-LA Pediatrics Practice. This is an opportunity to work with a wonderful doctor group and staff with a good reputation, excellent staff and high level of patient care.

 

ABOUT THE POSITION

  • There is a strong training program that is customized to the worker

  • Energizing fast pace ensuring a smooth patient flow and optimum care.

  • Looking for outgoing and great customer/patient service experience.

  • Handle both Back Office and Front Office duties giving job flexibility and an opportunity to really get to know the patients and families.

  • Training will start in the Back office then cross trained in the Front Office.

  • Prepare digital charts ensuring all pertinent information is included prior to the patient's arrival.

  • Room patients taking vitals, documenting medical history and information relating to that day’s visit.

  • Assist doctors with minor procedures including well-child exams, ear lavage, finger sticks, vaccinations, urinalysis, suture removal and providing resources as directed by the doctor.

  • Turn over rooms and manage supplies

  • Call in prescriptions, coordinate medical releases and other patient requests

 

REQUIREMENTS

  • Must be vaccinated and boosted for this position.

  • High School diploma and Medical Assistant Certification required

  • Ideally 2+ years' prior experience working as a medical assistant in a formal healthcare facility or doctor’s practice. But Open to Entry Level

  • Upbeat personality to support parents and kids in maintaining good health habits

  • Must like working with children and able to manage situations with the patients and parents during challenging moments,

  • Have an ability to work AND FOCUS in a noisy atmosphere.

  • Strong and confident skills in measuring, drawing up and giving injections

  • Experience taking nasal, oral and blood samples, and preparing samples for lab work.

SCHEDULE & COMPENSATION

  • M-F 8-hour schedule 8am-5pm NO WORKING OVERTIME, NO NIGHTS and NO WORKING ON HOLIDAYS $19-$22/hr depending on level of experience

  • Strong benefits package including 70% paid medical insurance for the employee, paid vacation, paid sick, paid holidays, and paid parking.

Job #2428

FRONT OFFICE

(Job # 2428) FRONT OFFICE for Burbank-area mid-sized Pulmonary practice

 

JOB DETAILS

  • One of three Front Office staff who work cohesively to handle the front office, overlapping duties and ensuring a fluid and efficient frott desk and quality patient management

  • Coordinate the details of 60-80 patient visits per day - this is a BUSY practice!

  • Triage calls on a 6-line phone system, providing information, answering questions and making appointments Coordinate and confirm appointments for MRI-CTs, procedures and exams

  • Coordinate charts ensuring all paperwork, test results and follow-ups are present for upcoming appointment date

  • Collect copayments and balances, documenting details

  • Handle authorizations, referrals and coordinate insurance information

  • Coordinate medical records requests and test results with external offices and patients

  • Strong training program to learn the systems

  • Staff is integrated into the full scope of the Front Office Staff's duties as tasks are mastered and personal pace to handling work tasks picks up

  •  

REQUIREMENTS

  • Experience with both VIP patients and HMO insurance patients

  • Have a proactive mentality seeing what needs to be handled and do it with minimum direction

  • Ability to work efficiently and effectively in a Front Office team setting

  • Professional interpersonal communication skills in working with other Front Office staff, doctors and patients Computer proficient to learn scheduling and medical records programs, answer emails and coordinate medical records

  • Efficient typing skills in terms of speed and accuracy

  • Professional writing and speaking skills to ensure chart details are recorded accurately

  •  

SCHEDULE, COMPENSATION AND BENEFITS

  • M-F 8:30-5:30p

  • $19 - $21

  • Benefits including Medical, Dental and Vision, AFLAC, 2 weeks vacation per year, 401(k) (not matched) paid holidays, paid parking and sick days

Job #2411

DENTAL

FRONT OFFICE

with

BILLING EXPERIENCE

(Job # 2411)  DENTAL FRONT OFFICE with BILLING EXPERIENCE needed for Beverly Hills-area Dental practice.

REQUIREMENTS:

  • Manages patient files and handles insurance verification prior to patient arrival
  • Identify monies that need to be collected prior to treatment, collect and post payments upon patient arrival
  • Bill and follow up with insurance companies, managing aging to keep outstanding debt low
  • Assist patients with payment options including insurance and payment plans
  • Ensure private payments are made in a timely manner, making collections calls when needed
  • Make and confirm appointments providing patients with information about procedures to ensure they know what to expect to plan for before and aftercare

 

DUTIES:

  • Minimum of 2 years solid, uninterrupted healthcare billing employment
  • 2 years Experience handling the Front Office of a Dental or private Healthcare Practice
  • Professional oral and written communication skills.
  • Bilingual in Spanish, Mandarin, or French is highly desired!
  • Ability to be self-directed prioritizing and handling tasks as needed
  • Strong computer skills,  high degree of data entry and payment posting accuracy

 

SCHEDULE & COMPENSATION

  • Monday, Tuesday, Thursday 8:30a-4:30p,  Friday 8:30a-2:30p
  • Competitive level of compensation based on billing experience
  • Also includes competitive benefits package including PTO, paid holidays and more!

Job #2393

FRONT OFFICE

(Job #2393) FRONT OFFICE with Dermatology experience for a Beverly Hills Dermatology practice

 

ABOUT THE POSITION:

  • This role is the first point to ensure a high degree of patient customer service

  • Work as part of a Front Office team

  • Make and confirm appointments, triage patient needs and handle caller inquiries

  • Check patients in/out, insurance verification, copay management,

  • Provide details to patients to ensure they are prepared for their appointment and procedure if appropriate

 

REQUIREMENTS:

  • 2+ years' experience as a private practice Front Office

  • Must have Dermatology, Plastics or other similar aesthetics, allergy or skincare experience

  • Must have a natural appearance - will not consider candidates who are obviously enhanced with injectibles or fillers as that does not reflect the practices of this office

  • Warm personality, good diction, excellent written communication, high attention to details

  • This is one of several Front Office so must be able to handle overlapping duties with other staff to ensure a smooth and efficient patient flow

  • Computer proficiency with some experience working with an EMR/EHR scheduling system – EMA or Modernizing Medicine highly desired

 

SCHEDULE COMPENSATION & BENEFITS:

  • M-F 9a-6p $23+/hr based on experience

  • Includes a very strong benefits package including significant amount toward company Health, Vision, Paid Parking, Paid Vacation, Sick, Paid Holidays, Pension Plan with matching funds after 1 year!

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